Delivery
Delivery Options Overview
DELIVERY TIMES AND RATES
Our delivery service covers all provinces, ensuring the arrival of products within the estimated time and in accordance with the rates established for each destination. We are committed to ensuring that our recipients in all regions can access our products and services with the same quality and efficiency as in central urban areas.
DELIVERY TIME
Delivery times may vary depending on the recipient's location and may be subject to delays due to weather conditions or other external factors. These times are approximate and are subject to possible variations due to logistical conditions, transportation, weather factors and other unforeseen events of force majeure. The deadlines begin to count once the order has been approved.
| Province | Regular Article | Heavy or oversized item |
| Isle of Youth | 1 day | 1 day |
| Havana | 2 days | 2 days |
| Sagebrush | 3 to 5 days | 3 to 5 days |
| Mayabeque | 3 to 5 days | 3 to 5 days |
| Pine Forest of the River | 3 to 5 days | 3 to 5 days |
| Matanzas | 3 to 5 days | 3 to 5 days |
| Cienfuegos | 3 to 5 days | 10 days |
| Villa Clara | 3 to 5 days | 10 days |
| Sancti Spiritus | 4 to 5 days | 10 days |
| Blind of Avila | 4 to 6 days | 10 days |
| Camagüey | 5 to 8 days | 10 days |
| The Tunas | 6 to 8 days | 13 days |
| Holguin | 6 to 9 days | 13 days |
| Granma | 6 to 10 days | 13 days |
| Santiago de Cuba | 7 to 10 days | 13 days |
| Guantanamo | 8 to 10 days | 13 days |
DELIVERY TIME
Deliveries are made within a set schedule, generally from 8:00 am to 8:00 pm in the Cuban time zone (GMT-5), from Monday to Sunday. However, this schedule may vary depending on the availability of the service in each area.
DELIVERY DAYS
Our delivery service is available from Monday to Sunday, under normal conditions; however, it is important to note that this may be affected due to logistical conditions, transportation, weather factors, and other unforeseen events of force majeure.
DELIVERY RATES
REGULAR ORDERS
Regular products will be delivered in accordance with the terms set out in the purchase order, quality and safety during the delivery process. A standard delivery fee applies for regular products, which will be communicated to the customer before proceeding to payment of the order.
| Province | Delivery time | Delivery fee |
| Isle of Youth | 1 day | $21.51 |
| Havana | 2 days | $8.60 |
| Sagebrush | 3 to 5 days | $16.13 |
| Mayabeque | 3 to 5 days | $16.13 |
| Pine Forest of the River | 3 to 5 days | $21.51 |
| Matanzas | 3 to 5 days | $21.51 |
| Cienfuegos | 3 to 5 days | $21.51 |
| Villa Clara | 3 to 5 days | $26.88 |
| Sancti Spiritus | 4 to 5 days | $26.88 |
| Blind of Avila | 4 to 6 days | $26.88 |
| Camagüey | 5 to 8 days | $26.88 |
| The Tunas | 6 to 8 days | $32.26 |
| Holguin | 6 to 9 days | $15.00 |
| Granma | 6 to 10 days | $32.26 |
| Santiago de Cuba | 7 to 10 days | $32.26 |
| Guantanamo | 8 to 10 days | $32.26 |
HEAVY OR OVERSIZED ORDERS
For products that require special handling due to their weight and/or size, an additional delivery fee will be applied, which will be communicated to the customer before proceeding to pay for the order.
| Province | Delivery time | Delivery fee |
| Isle of Youth | 1 day | $30.00 |
| Havana | 2 days | $15.00 |
| Sagebrush | 3 to 5 days | $20.00 |
| Mayabeque | 3 to 5 days | $20.00 |
| Pine Forest of the River | 3 to 5 days | $20.00 |
| Matanzas | 3 to 5 days | $20.00 |
| Cienfuegos | 3 to 5 days | $30.00 |
| Villa Clara | 3 to 5 days | $30.00 |
| Sancti Spiritus | 4 to 5 days | $30.00 |
| Blind of Avila | 4 to 6 days | $30.00 |
| Camagüey | 5 to 8 days | $30.00 |
| The Tunas | 6 to 8 days | $30.00 |
| Holguin | 6 to 9 days | $30.00 |
| Granma | 6 to 10 days | $30.00 |
| Santiago de Cuba | 7 to 10 days | $30.00 |
| Guantanamo | 8 to 10 days | $30.00 |
SPECIAL DAIRY PRODUCTS
Specialty Dairy delivery has variable rates depending on the different available locations, which will be reflected in your shopping cart order before making the corresponding payment. These rates are designed to cover the operational costs associated with delivery and may vary depending on the recipient's location. In addition, we are actively working on expanding our Specialty Dairy delivery service to new locations throughout the country.
ASSOCIATED BUSINESSES
Deliveries of products from partner stores carry an additional fee, as they are sent directly by the corresponding supplier, which may be a bakery, candy store, cafe, grocery store, restaurant, florist, among others. In the event that the purchase includes products from partner stores along with other items, separate deliveries will be made.
USER AGREEMENT AND MODIFICATIONS
This site reserves the right to modify this Delivery Policy at its discretion or against any customer who is deemed to have abused it. Any revision or change will be binding, contractual and effective immediately upon posting. It is the user's responsibility to periodically review this website, including the current version of our Delivery Policy.
For any concerns, questions, requests, complaints about products and services, information about warranties, assisted purchases, as well as any other issue related to actions carried out through Habana Super market, you can contact our team of Customer Service Representatives through the following means:
Phone:
Email:
Live Chat: Click the chat icon in the bottom right corner to communicate with a representative in real time.
Claim Form: You can initiate a claim independently by logging into your account in the "Order Details" section and selecting "Create Claim".
Habana Super market will keep you closer to family and friends!
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the WoodMart online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
